e-2-door targets a 24-hour turnaround time for all inquiries, requests and complaints sent through the e-2-door.com help desk or through electronic mail at support@e-2-door.com. The only exceptions are online requests for quotations and inquiries, requests, and complaints sent during weekends and holidays.

Business Accounts
An account manager can provide business logic assistance, if necessary, i.e., one-on-one support for integrating e-2-door.com to the customer's business/purchasing practices. This will be accommodated by appointment only.

The shopper is given a thirty-day window from date of shipment (or a twenty-day window from date of delivery) to request permission to return the product for any of the following reasons:

1. Incorrect item shipped
2. Damaged or defective items (upon delivery)
3. Unmet product specifications (order as basis)

Only in the following cases will e-2-door.com reject returns:

1. Damages due to misuse, abuse or negligence on the part of the customer
2. Change of mind or seconds thoughts about the purchase

The customer's mailing address will not be disclosed to merchants by e-2-door at the time a product is purchased on their behalf. It will be the customer's sole responsibility to take whatever steps are necessary to ensure that the merchants and product manufacturers are able to provide them with notices or with recall information that may be issued in respect to products that are purchased using e-2-door. e-2-door suggests that you complete and mail in the warranty cards often packaged with consumer products.

The shopper can cancel a transaction that is in "open" status. Once the status is "in process" -- an item within the order has been purchased -- the transaction can only be cancelled if the merchant has not processed the order. However, if the merchant has processed your order, e-2-door must treat your request as a return. In the case of a return, e-2-door will have to charge a Return Handling Fee, plus applicable taxes.

As a matter of policy, once a shopping cart has been submitted and confirmed or a quotation accepted, e-2-door begins the procurement process. The shopper is therefore encouraged to review all orders carefully before submission or acceptance. To cancel an order, contact e-2-door at support@e-2-door.com

To determine the total delivery time, the shopper needs to consider the availability* of the items being ordered as well as the shipping option selected. The following information may be used in calculating the total transit time:

Some Possible Causes Of Delivery Delays:
e-2-door tries its best to ship orders as quickly as possible. About 95% of all orders are shipped and delivered on time. However, some delays may occur. Listed below are the top reasons for delays to help customers understand the process.
 

• On Procurement...



Stock Availability. Though the merchant site promises availability and delivery, item may already be out-of-stock. Frequently occurs with online sales and discounts.


Seasonal Volume. Online transactions consistently peak on holidays (e.g., Labor Day, Memorial Day, Thanksgiving, Christmas, New Year, etc). During this time, fulfillment of orders always suffers as online retailers and transportation and logistic providers are swamped with business.


Site Traffic. Specialized sites (less famous sites) offering similar products almost always deliver quicker than high traffic sites (aggregators). They are able to give extra attention to fulfilling an order. A plus which other sites like amazon.com fail to provide (or have difficulty providing) because of their larger transaction volume.


Multiple Sources. Orders that are fulfilled from multiple warehouse locations across the US are prone to delays because of differences in delivery times from the source to the procurement office.

• On Shipping...



Flight Delay or Cancellation. Rescheduling due to weather or transport mechanical problems are factors that contribute to backlogs in delivery that are beyond the control of the business.


Misplaced Shipment…
Loss orders due to mishandling or the accidental off-loading of cargo are other likely causes of delivery delay. The extent of the delay depends on the speed with which the loss items are recovered and the availability of the next trip.


• On Logistics...



Bureau of Customs Issues. The releasing of the shipment in customs may be delayed due to the following factors: personnel revamp, BoC system failure, absence of signatories, etc.


Equipment Breakdown.
Delivery vehicles may breakdown during transport that may cause some delay on final door delivery. The possible unavailability of backup alternatives can complicate matters for e-2-door.

It is up to you, the consumer, to ensure that the products you are intending to purchase may be lawfully imported for personal use

e-2-door may not be able to clear entry and/or provide delivery for products that may not be lawfully imported or transported, as well as products that may require formal approval or special permits. These items and services include:

• Aerosol Cans and Flammable Items (such as matches, propane canisters)


• Animals and Animal Furs


• Dangerous Goods (such as chemicals of any kind)


• Endangered Animals and Items Made Out of Them (such as items made of ivory)


• Explosives (such as dynamite, fireworks)


• Hate Propaganda


• Hazardous Materials (such as nuclear waste, used automobile oil, used anti-freeze)


• Narcotics/Illegal Drugs


• Prescription Drugs (such as Viagra)


• Weapons and Ammunition of Any Kind (such as guns, knives that open automatically, silencers, pepper spray)


• Pornographic Materials

Any check returned or any improper chargeback (i.e. didn't recognize the charge on credit card and didn't contact company to verify) will be charged a US$ 25.00 fee. Should the returned check not be covered immediately criminal charges will be filed.