Online shoppers are currently faced with many obstacles. These include differences in currencies, hidden costs such as taxes and duties, as well as refusal of delivery to international destinations. In addition, international shoppers don't have complete access to the full selection of offerings available online. They also can't access the best prices available.
 

The e-2-door service provides international shoppers with access to global retailers, especially to the ones that don't ship overseas. e-2-door also converts prices into the shoppers own local currency and outlines all those "hidden charges", like tax, duty and shipping costs, so you know exactly what will show up in your bill.
 

e-2-door does not simply try to move its "real-world" business to the web but it works hard to find online ways to satisfy your needs and solve problems associated with international procurement and fulfillment. e-2-door will revolutionize traditional procurement by making it better, faster and cheaper for you to do it online as a result of the following:

• The disintermediation of the middleman offers you the opportunity to benefit from global economies of scale. You can go direct to the manufacturer or vendor cutting purchase costs (eliminate distributor markups) and increasing delivery efficiencies (minimize third-party handoffs).
• The abundance of online merchants for each product category offers you a wide variety of choices. You can select the product that exactly meets your needs and preferences. No longer do you have to wait for a product's availability.
• The promise of door delivery eliminates the hassles of overseas purchases. You no longer have to worry about the requirements and paperwork accompanying international commerce. e-2-door will handle the shipping, tariff, and custom clearance necessary to get the product to you.
• Also, the convenience of consolidated invoice and delivery makes for effortless monitoring and accounting.
• For a complete list of the benefits of e-2-door, click here.

For a detailed explanation of how to use e-2-door, try our online tutorial.
 

There are two ways you can learn about the status of your orders. One is by receiving email notifications and the other by viewing the status online. e-2-door proactively informs you through email the current status of your order. At the same time, e-2-door updates the status of the order online. You can track your orders through the "My Orders" page view, which may be accessed from the navigation bar under "My Account"
 

As long as the merchant has not processed your order, e-2-door will gladly cancel it. However, if the merchant has processed your order, e-2-door must treat your request as a return. In the case of a return, e-2-door will charge a Return Handling Fee, plus any applicable taxes.
 
To cancel an order, please send an email to support@e-2-door.com as quickly as possible. Your request for cancellation may also be placed at the details page of the "My Orders" page view. Look for the "Need To Cancel?" hyperlink at the "Status" column and follow the instructions. We will do everything possible to accommodate your request.
 

All credit card payment transactions in the e-2-door site are enabled through third-party payment processors (e.g., BPI, Equitable, etc.). These third-party payment processors provide e-2-door with software that resides in the secure server and connects e-2-door to their payment processing service. When you enter your credit card number on the e-2-door site, the secure server accesses this payment processing service software. Since this access is initiated from e-2-door's secure server, this transaction takes place over a secure line. The payment processing service then validates the credit card information, initiates payment (online real-time or not), and provides confirmation of the session so that the transaction can be completed.

Other payment options that do not require you to provide confidential or sensitive payment information over the Internet are also available, such as debit account (with participating banks) and online site credit (for B2B preferred/select clients only).
 
Verisign, a company that issues digital certificates, adds an additional level of security to a secure server for payment transactions. A secure server ensures that the transmission between your browser and the server is secure. Digital authentication takes security to the next level and validates the server receiving the information as the correct one. That way, a clever thief can't spoof the network by rerouting server transmissions to his site in order to steal transactions. Digital certificates validate the e-2-door site and guarantee you that its server is encrypting the credit card information.
 

e-2-door will charge your credit card when the merchant site confirms availability of your product. Your bank account for Debit and 1Time Payment transactions, on the other hand, will be billed upon confirmation of the order by e-2-door.

If the retailer from which you ordered your merchandise has, for whatever reason, shipped your items separately, then you will be billed for each item separately. However, e-2-door will bill you only once for shipping and handling.
 

e-2-door will be initially deployed in the Philippines and only after the site has been thoroughly market tested shall its business model be replicated to other countries in the region. Also, the process of incorporating the nuances of each country's international trade laws and cross-border logistics into e-2-door will have to be considered.
 

e-2-door is best viewed with Internet Explorer version 5.0 and up. Netscape Navigator version 4.0 and up may also be used however certain java script elements in the site may be treated differently.
 

It may be that your browser is using an outdated scripting engine. Go to the provider's site (e.g. www.microsoft.com for IE browsers) to upgrade to a higher version of the browser or install the newest version of the scripting engine.
 

The retailer's site may not have been updated when you went shopping. e-2-door apologizes for the inconvenience.
 

e-2-door is working towards acquiring accreditation from one of the existing third-party privacy certification programs. These programs warrant to site visitors that e-2-door is a legitimate business and that it has agreed to follow certain ethical business practices.
 
To view e-2-door's Privacy Policies, click on the "Privacy" hypertext available on every page.
 

Real-world companies support e-2-door. Foremost among them is Orient Freight, a fulfillment and logistics company that has been in the business for the past twenty seven (27) years. Orient Freight services clients from 120 +/- affiliated freight consolidation and brokerage companies worldwide. A company that services such a sizable market can only do so if it has built a reputation for dependability.
 

All return information is included in e-2-door's fulfillment policies. These are posted online and indicated in all confirmation emails. For a quick view of e-2-door's Return Policies, click here.
 
Return instructions will be provided when a return request is made by phone or email. Any refund however will be received only after the return has been processed.
 

If you are having problems with a product call the manufacturer or retailer directly to determine what its policies and warranty programs, if any, are. Some products you buy may not have a warranty program that covers international destinations. If possible, you should have your product serviced locally. If this is not possible, you may, depending upon the retailer or manufacturers's policy, be able to ship the product back to them for services.
 
e-2-door offers a return service, provided the retailer or manufacturer will accept the return. For information about how to return products, please refer to e-2-door's Return Policies.
 

e-2-door does not provide an exchange service. If you wish to exchange a product, you will need to return it for a refund as per above and reorder. Where a return is desired due to an error made by e-2-door, the fees for e-2-door’s return and shopping fulfillment services may be waived for the purpose of reprocessing the purchase.
 

By developing and deploying a site using secure server technology, e-2-door protects itself and its customers when transacting online. A secure server automatically includes encryption functionality. Encryption ensures that if a transaction (e.g., transmitting credit card information or email) is intercepted, it is unreadable.
 
The lock symbol at the bottom of your Internet browser indicates a secured site. You can verify the security of the page by viewing the properties information.
 
For Internet Explorer browsers:
  - Right mouse button click the page and choose "properties." A pop-up window would be displayed showing the encryption properties.
 
For Netscape browsers:
  - Right mouse button click the page and choose "view info." The properties of the frame would be shown including the encryption level.
 

The level of encryption depends on your browser. Most export versions of browsers only support 40-bit encryption. You can however download a higher level of encryption from the providers' site (e.g. www.microsoft.com for IE browsers).
 

Delivery from sites that do not ship internationally is one of the major benefits of e-2-door. Most online retailers in the United States, for example, will not take delivery outside the USA. By using e-2-door, all your purchases from these sites will be handled from the time of purchase, all the way to door delivery. You need not worry about receiving your orders here in the Philippines and any other country e-2-door chooses to serve.
 

e-2-door ships every Friday of the week. Your order must reach e-2-door by the end of Thursday for shipment the next day, since Thursday is e-2-door's consolidation and packing day. If you miss this deadline, e-2-door will schedule your order for the next ship-out date. This will either be the following Friday or sooner depending on volume.
 

Depending on the product's availability at the site you ordered from, e-2-door is able to deliver your orders within 9-15 days (via air) and 35-45 days (via surface). Product availability is defined as the day the merchant ships-out the product.
 

If you ordered multiple items at the same time and they are shipped separately, e-2-door will bill you only once for shipping and handling regardless of the number of shipments to complete the order.
 

e-2-door charges on a per item basis to allow you to evaluate the costs of international procurement and door-delivery for each item. Since the costs are known upfront you will be able to decide which item or items you want. Also, by quoting you the costs per item you are able to shop across multiple vendors. However, if you decide to buy several items or consolidate your purchase from the same merchant, you are given a discount.
 

e-2-door offers a consolidation discount when two or more items or products are purchased from the same merchant. This discount escalates in value depending on the number of items purchased. This ranges between 5% to 20% off the shipping and handling charges based on the number of items you buy. You can only view this discount in your shopping cart prior to checkout.
 

When a site offers free shipping, it typically only applies to those orders placed within the U.S. and being shipped within the U.S. Since your order would be classified as international, the free shipping promo would not apply.
 

The shopping calculator can only be activated from the shopping browser. You can access the shopping browser from the e-2-door main page by clicking on "Let's go shopping!" or clicking "Shopping Browser" under "Shop" from the navigation bar after sign in.
 
You begin shopping by loading a merchant site into the browser. Then when you are ready to compute the door delivered price of the item you want to purchase, select the product and activate the calculator by clicking on the "Buy" button.
 
If the site has been mapped, the online purchase order will be partially filled with the required information, e.g., description, category and price. Otherwise, you would have to key-in the details. When you are done, simply click on the calculate button to view the door-delivered price of the item for both air and surface freight.
 

The "Buy" button is located at the center of the e-2-door shopping browser. The "Buy" button is the same as the e-2-door Shopping Calculator. The calculator provides you with an itemized breakdown of the purchase from the item's Unit Price, to Shipping and Handling and Duties and Taxes. It also gives you the total door-delivered PRICE in US Dollars and your own local currency.
 

The product classification is determined automatically for mapped merchant sites. For sites not yet configured, a quick guide is available at the "Merchants" page view. The "Merchants" page view is accessible from the e-2-door shopping browser. Click the "Merchants" button at the shopping browser.
 

The door-delivered price of an item is computed based on its list price (times the quantity, if there are more than one item), shipping and handling charges, custom duties, and taxes.
 

No there aren't. There are no membership or subscription fees for using e-2-door's procurement and delivery service. Nor does e-2-door charge its members for each transaction.
 

e-2-door offers you endless shopping possibilities. The featured merchants are just suggestions that e-2-door provides for easy reference -- i.e., possible shopping destinations for the different product categories handled by e-2-door. At the lower left hand portion of the shopping browser, e-2-door also provides a space for you to type in the address (URL) of your favorite website.
 

Yes, they do. e-2-door passes on to its members the benefits of global shopping and with it the opportunities provided by the economies of scale of a large market like the US. The only work to be done on your part is searching for these online bargains and deals.
 

At this time, e-2-door is unable to redeem any retailer or manufacturer promotions or rebates. e-2-door hopes to provide this service to its customers in the future.
 

Use our Search tool, located at the bottom left hand corner of the shopping browser, to find a comprehensive list of retailer websites carrying the product you need.
 
Begin by identifying the product you require on the space provided and selecting the search engine you want to use from the list of available online search engines. Once completed, click on the "Go" button. The results of the search will be posted on the e-2-door shopping page.
 
Next, choose the merchant site you believe carries the product by clicking on the available link from the results provided by the search engine. After the merchant site has loaded, locate the product on the page displayed or use the merchant site's own search tool.
 

You can shop from any site, except for auction sites. You can go directly to any site of your choice by typing in the URL (site address) in the space provided by the shopping browser, or you may use our "Featured Merchants" shopping guide of over 100 online retailers.
 

At present, e-2-door does sourcing and procurement mostly from U.S.-based merchants and suppliers. To a limited extent, e-2-door can also buy from merchants in Canada and Great Britain. e-2-door, however, is planning to offer procurement from other markets in Europe and in Asia as well. It hopes to expand its procurement capability in the near future.
 

Unfortunately, e-2-door does not provide a price comparison service for products. If you are interested in price comparisons, e-2-door suggests that you go to a specialty site, such as MySimon.com, CNET.com, ZDNet.com or Yahoo.com within the e-2-door shopping browser. Compare product prices using the specialty site's facility then use the e-2-door shopping calculator to make the purchase.
 

e-2-door increases the effectiveness of its online services by providing you the following support features:

• During checkout, e-2-door presents you with different payment and shipping service options, displays the total amount of purchases and charges (item list price versus shipping and handling, custom duties and tariff charges) and suggests related merchant sites.
• After checkout, e-2-door bridges the gap between the purchase and delivery of the product and manages your expectations through post-transaction communication. e-2-door sends notifications through email, displays the status of orders online and supplies the product's ETA during order confirmation.
• Also, all throughout the online session you can contact e-2-door for suggestions, comments, inquiries and complaints using the help desk facility of the site. This is over and above the online help and frequently asked questions already available on the site.

You must deal directly with the retailer or manufacturer regarding all replacement and warranty issues. e-2-door is a shopping fulfillment service that provides the link between global retailers (primarily US-based) and international consumers. e-2-door does not have any control over the quality of products sold or how those products are supported, nor can e-2-door provide warranties or guarantees.
 
If you would like e-2-door to help with your repairs under warranty please send the order number, product description of the item(s), and the reason for the warranty repair to support@e-2-door.com.
 
*As a precaution (to eliminate future warranty issues), please ensure that the product is covered by an international warranty before making your purchase.